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| Job Title : Information Technology Specialist (Customer Support) |
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| Company |
Agriculture, Animal & Plant Health Inspection Service |
| Location |
Nashville, TN, TN
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License/Certification Required |
-- Other --
, Status Candidates |
Minimum Career Level |
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Required Education |
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Major |
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GPA Required |
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| Required Experience |
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| Required Travel |
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| Training Available |
NO |
| Salary |
$42214 to $72060 |
| Bonus |
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| Benefits |
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| JOB DESCRIPTION |
Animal & Plant Health Inspection Service
Sub Agency: Marketing & Regulatory Programs
Job Announcement Number:
6WS-2008-0084
Information Technology Specialist (Customer Support)
SALARY RANGE: 42,214.00 - 72,060.00 USD per yearOPEN PERIOD: Monday, January 07, 2008
to Tuesday, January 22, 2008
SERIES & GRADE: GS-2210-07/11POSITION INFORMATION: Full-Time Permanent
PROMOTION POTENTIAL: 11DUTY LOCATIONS: 1 vacancy - Nashville, TN
WHO MAY BE CONSIDERED:
Current federal employees with competitive status, reinstatement
eligibles and others under special hiring authorities.Go to the
following website for a list of these authorities:
http://www.aphis.usda.gov/mrpbs/hr/job_opportunities/index.shtml
***Applicants NOT in these groups should apply to Case Exam
vacancy announcement # [24WS-2008-0066].
***Supporting documentation showing proof of eligibility MUST be
submitted.For information on what supporting documentation is
acceptable as proof see Required Documents.
JOB SUMMARY:
You can make a difference!The U.S. Department of Agriculture's
(USDA) Marketing and Regulatory Programs (MRP) needs bright,
energetic and committed professionals to facilitate the domestic and
international marketing of U.S. agricultural products and to protect
the health and care of animals and plants in the United States.MRP
offers an array of occupations and is committed to diversity in the
workplace.We operate in domestic and global markets. Be part of an
organization that protects the health and agriculture of the
American people.Join our team!
Location:Wildlife Services
Operational Support Staff
MIS Support Center
Nashville, Tennessee
Salary:Range for GS-7: $42,214 to $54,878
Range for GS-9: $50,471 to $65,611
Range for GS-11:$55,429 to $72,060
APHIS is an emergency response agency.This means that all Agency employees may be asked or assigned to
participate in rotating temporary duty assignments to support
emergency programs at some time during their careers with APHIS.It
is difficult to predict the frequency with which such emergency
situations may occur - and could range from several emergencies in a
year to none over the course of many years.In the event that you
are called upon to support an emergency program, this may require
irregular working hours, including overtime, and may include duties
other than those specified in your official position description.
While some emergency program support assignments may be able to be
performed at the employee's current duty station, in other cases
employees may be asked to go on-site to a temporary duty station
location.In addition, it may be necessary for employees to
participate in multiple rotations to an emergency program
assignment.Attempts will be made to keep disruption to the
employee to a minimum.
KEY REQUIREMENTS:
As a condition of employment, a background investigation is required.
Send Mail to:
Marketing & Regulatory Programs
100 N. 6th Street
Butler Square Bldg, 5th Floor, Suite 510 C
Minneapolis, MN 55403
Fax: 612-370-2209
For questions about this job:
Human Resources
Phone: 612-336-3369
Fax: 612-370-2209
Email: Joseph.R.Manuel@aphis.usda.gov
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| JOB REQUIREMENTS |
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6WS-2008-0084
Information Technology Specialist (Customer Support)
QUALIFICATIONS REQUIRED:
To qualify, you must meet all qualification and time-in-grade
requirements within 30 days of the closing date of this announcement.
Basic Eligibility Requirements for GS-7, GS-9, & GS-11 grade levels:
Applicants must have 1 year of specialized experience equivalent in
level of difficulty and responsibility to the next lower level in the
Federal service.This experience is typically in, or related to, the
work of the position being filled, such as:planning & delivery of
customer support services, including installation, configuration,
trouble shooting, customer assistance, and training in response to
customer requirements; diagnosing & resolving problems in response to
customers; developing customer support policies, procedures &
standards; developing & maintaining database problem tracking and
resolution; researching, evaluating & providing feedback on
problematic trends & patterns in customer support requirements.
For GS-7 this may also include experience in the performance of tasks
such as:
*Translating detailed logical steps developed by others into
language codes that computers accept where this required
understanding of procedures and limitations appropriate to use of a
programming language.
*Interviewing subject-matter personnel to get facts regarding work
processes, and synthesizing the resulting data into charts showing
information flow.
*Operating computer consoles where this involved choosing from
among various procedures in responding to machine commands or
unscheduled halts.
*Scheduling the sequence of programs to be processed by computers
where alternatives had to be weighed with a view to production
efficiency.
*Preparing documentation on cost/benefit studies where this
involved summarizing the material and organizing it in a logical
fashion.
Such skills are typically gained in the computer field or through
performance of work where the primary concern was the subject matter
of the computer application (e.g., supply, personnel, chemical
process control), and computer-related efforts were required to
facilitate the basic duties. Also, work in management analysis,
program analysis, or a comparable field may have provided such skills.
OR
One full year of graduate education with major study in computer
science, info. science, info. systems management, mathematics,
statistics, operations research, or engineering, or course work that
required the development or adaptation of computer programs and
systems and provided knowledge equivalent to a major in the computer
field.
OR
Superior Academic Achievement - To qualify based on superior academic
achievement, you must have completed all the requirements for a
bachelor's degree from an accredited institution AND meet one of the
following criteria:
Class Standing:You graduated in the upper third of your graduating
class in the college, university, or major subdivision.
GPA:You have a grade point average of 3.0 or higher out of a
possible 4.0 based on 4 years of education OR based on courses
completed during the final two years of the curriculum; or a grade
point average of 3.5 or higher out of 4.0 based on the average of the
required courses completed in your major field of study OR the
required courses in the major field completed during the final 2
years of the curriculum.
Membership: in a national scholastic honor society that meets the
minimum requirements of the Association of College Honor Societies.
Basic Eligibility Requirements for GS-9 grade level:Experience
similar to the above GS-7 requirements; PLUS, experience that
demonstrated knowledge of computer requirements and techniques in
carrying out project assignments consisting of several related tasks,
such as typically is the case in development of minor modifications
to parts of a system on the basis of detailed specifications
provided. The assignments must have shown completion of the
following, or the equivalent:
*Analysis of the interrelationships of pertinent components of the
system;
*Planning the sequence of actions necessary to accomplish the
assignment; and
*Personal responsibility for at least a segment of the overall
project.
OR
Education Substitution for GS-9 grade level: Successful completion
of 2 full years of progressively higher level graduate education or
Master's or equivalent graduate degree in Major study--computer
science, info. science, info. systems management, mathematics,
statistics, operations research, or engineering, or course work that
required the development or adaptation of computer programs and
systems and provided knowledge equivalent to a major in the computer
field.
Basic Eligibility Requirements for GS-11 grade level:Experience
similar to the above GS-7 and GS-9 requirements; PLUS experience that
demonstrated accomplishment of computer project assignments that
required a range of knowledge of computer requirements and
techniques. For example, assignments would show, on the basis of
general design criteria provided, experience in developing
modifications to parts of a system that required significant
revisions in the logic or techniques used in the original
development. Accomplishments, in addition to those noted for the GS-9
level, normally involve the following, or the equivalent:
*Knowledge of the customary approaches, techniques, and
requirements appropriate to an assigned computer applications area or
computer specialty area in an organization;
*Planning the sequence of actions necessary to accomplish the
assignment where this entailed coordination with others outside the
organizational unit and development of project controls; and
*Adaptation of guidelines or precedents to the needs of the
assignment.
OR
Education Substitution for GS-11 grade level: Successful completion
of 3 full years of progressively higher level graduate education or
Ph.D. or equivalent graduate degree in Major study--computer science,
info. science, info. systems management, mathematics, statistics,
operations research, or engineering, or course work that required the
development or adaptation of computer programs and systems and
provided knowledge equivalent to a major in the computer field.
OR
Combination of Education and Experience for GS-7/9/11 grade levels:
A combination of successfully completed graduate education and
experience may be used to meet the total qualifications requirements
for the grade level.
For more information on OPM Qualifications, visit:
OPM Qualification
Standards
http://www.opm.gov/qualifications/
***If you are found qualified for this position, you will ONLY be
considered at the grade level(s) for which you applied***
Special Conditions:...As a condition of employment, a background investigation is
required for this position.
...Travel may be required.
...The work is performed in an office setting; however, the incumbent
is required to travel to state offices and field locations to install
cabling which requires climbing ladders and kneeling on the floor.
The incumbent is also required to lift boxes containing computer
hardware which could weigh up to 50 pounds.
HOW YOU WILL BE EVALUATED:
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An automated scoring system will be used to initially rank
applicants based on their answers to the vacancy specific questions.
Your self-determined rating, narrative responses, and resume will
then be reviewed.The final rating will be determined based on all
the information provided in the application package.Please ensure
your resume and narrative responses provide enough detail to support
your answers to the vacancy specific questions.To preview questions please click here.
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| JOB RESPONSIBILITIES, DUTIES, TASKS |
6WS-2008-0084
Information Technology Specialist (Customer Support)
Additional Duty Location Info:1 vacancy - Nashville, TN
MAJOR DUTIES:
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The duties described are for the full-performance level.At
developmental grade levels, assignments will be of more limited
scope, performed with less independence and limited complexity.
The incumbent of this position serves as an Information Technology
(IT) Specialist for the WS MIS Center with primary IT
responsibilities in supporting computer systems for either the
Eastern Region or Western Region of Wildlife Services. Travel is
required throughout these areas with the possibility of travel to
other servicing areas as deemed necessary.The incumbent has
technical responsibility for design adaptation, modification, and
evaluation of computer systems and programs used in connection with
and support of the efforts and mission of the Wildlife Services
Program. Additional responsibilities include local and wide area
network support, user support, user orientation and the development
of computer applications. Whenever outside IT contract work is
necessary, the incumbent will write statements of work, set
specifications for contracting hardware, software and training needs
and oversee contracts on the technical work in his or her designated
servicing area. Responsibilities and reference toward contract work
in the duties and responsibilities of this position are in effect
only when contract / contractors are utilized by the Program.
Based on thorough knowledge of computer hardware, software and
installations, the incumbent provides technical guidance and
assistance to system users; assists MIS Center Director and/or Lead
Information Technology (IT) Specialist in determining which hardware
and software will best meet the needs of a particular application;
has technical oversight and review of IT contract / contractors
located within their designated servicing areas.
The incumbent is responsible for working with the Senior IT
Specialist in maintaining password management for designated service
area; maintains the user security information pass codes for the
service area, set up user ID's and security levels while assuring
proper application of security policies, principles, and practices.
Based on familiarity with telecommunications, local area networks,
wide area networks and communication protocols, the incumbent
monitors, maintains, and troubleshoots networks within their
designated servicing area - including all network security
requirements.
The incumbent assesses IT training needs for personnel in assigned
servicing area and coordinates / conducts training; provides training
and assistance to new users, explaining the functions of hardware and
peripherals, operating systems, and application software; works with
available contractors in this area; evaluates information technology
and program needs for designated servicing area and ensure propriety
and clarity of procurement requests; ensures that all Agency and
Departmental requirements are met prior to initiating procurement
requests; compiles and enters orders for bulk purchasing from
designated service area.
Independently, or as a part of more broad scale review of state
offices, evaluates operations of all information systems; assesses
the status, quality of implementation efforts and recommends changes
as appropriate; provides oversight to contractors to assure stability
and integrity of the systems; based on knowledge and program needs of
above duties, the incumbent writes statements of work for
contracting; reviews contractor work for adherence to target
completion dates, adequacy of documentation, technical soundness and
conformance to requirements; participates fully as a member of the
Wildlife Services' Information Technology management team. As
needed, assists in the coordination of IT operations related to
emergency programs.
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| HOW TO APPLY |
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| JOB BENEFITS AND OTHER INFORMATION |
6WS-2008-0084
Information Technology Specialist (Customer Support)
BENEFITS:
Eligibility for employee benefits depends on your type of
appointment and your tour of duty (work schedule).Generally, you
must be hired on a permanent basis and have a regular full or part-
time work schedule.
Some of the benefits for which you may be entitled are:
Federal Employees Retirement System
Thrift Savings Plan
Federal Employees Health Benefits
Federal Employees Dental and Vision Insurance Program
Federal Employees Group Life Insurance
Flexible Spending Accounts
Federal Long Term Care Insurance
For more information on these and many other benefits, go to:
Federal Employee Benefits
http://www.aphis.usda.gov/mrpbs/hr/job_opportunities/job_op_benefits.
shtml
OTHER INFORMATION:
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What are the Qualification Requirements for CTAP Applicants?For information regarding CTAP eligibility click on the link below:
Career Transition Assistance Programs
http://www.aphis.usda.gov/mrpbs/hr/job_opportunities/usajobs.shtml
If you follow the above link, at the website click on [Applicants]
and then [Career Transition Assistance Programs]
Additional InformationMore than one selection may be made if another vacancy occurs within
120 days of the issuance of the certification of eligibles.
The U.S. Department of Agriculture (USDA) prohibits discrimination
in all its programs and activities on the basis of race, color,
national origin, gender, religion, age, disability, political
beliefs, sexual orientation, and marital or family status.(Not all
prohibited bases apply to all programs).
Persons with disabilities who require alternative means for
communication of program information (Braille, large print,
audiotape, etc) should contact:USDA's TARGET Center at 202-720-
2600 (voice and TDD).
To file a complaint of discrimination, write:USDA, Director,
Office of Civil Rights, Room 326-W, Whitten Building, 14th and
Independence Avenue, SW, Washington, DC 20250-9410 or call (202) 720-
5964 (voice or TDD).USDA is an equal opportunity provider and
employer.
This agency provides reasonable accommodation to applicants with
disabilities. If you need a reasonable accommodation for any part of
the application and hiring process, please notify this agency. The
decision on granting reasonable accommodation will be made on a case-
by-case basis.
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