|
|
|
|
|
|
| Job Title : Health and Benefits CSR's |
|
|
| Company |
Talent Tree, Inc. |
| Location |
, Massachusetts
|
|
License/Certification Required |
Other
, None |
Minimum Career Level |
Student (High School) |
Required Education |
High School |
Major |
, |
GPA Required |
, |
| Job Type |
full-time,
Temp/Project,
,
,
,
,
|
| Required Experience |
null |
| Required Travel |
|
| Training Available |
NO |
| Salary |
$14 to $1450 |
| Bonus |
|
| Benefits |
|
|
|
|
| Contact Information |
|
| Contact: |
|
Apply online at: |
|
| Email |
joshua.morgan@talenttree.com
|
|
|
|
|
|
|
|
|
| |
| JOB DESCRIPTION |
|
Talent Tree is currently recruiting for 30+ Call Center Representatives to start for an Open Enrollment project.
Positions are located in Norwood, MA.
Participant Services Representative:
The Participant Services Representatives will directly interact with plan participants over the phone and define the level of service we provide. Responsibilities include managing incoming calls from Health & Benefits, Defined Contributions and Defined Benefits participants and ensuring that all participants receive excellent customer service.
Responsibilities also include but are not limited to:
- Answer queries and handle problem resolution on pension and health & welfare issues in a call center environment
- Spend approximately 90% of time on phones, averaging 50+ calls per day
- Sort client mail and respond to participant letters
- Process coverage changes and send out supporting documentation
Requirements
- A desire to help people
- Strong PC skills
- Ability to adapt communication style based on the caller’s needs
- Responds well in a stressful, dynamic environment
- Flexible, uses critical thinking skills and open to learning new ideas/skills
- Ability to type 45 WPM, good grammar, telephone etiquette skills
- Team player
- Previous Call Center/CSR experience is preferred
- Previous industry experience is preferred (Health & Benefits, Defined Benefits, 401K, Pension, etc…)
This is a temporary project lasting anywhere from 2-6 months with possibility of becoming permanent for the right candidates.
Pay: $14.00 per hour; $14.50 for bilingual
If this sounds like something of interest to you, please send your resume to: joshua.morgan@talenttree.com
|
| |
| JOB REQUIREMENTS |
|
|
| |
| JOB RESPONSIBILITIES, DUTIES, TASKS |
|
|
|
| JOB PERFORMANCE METRICS |
|
|
|
| EMPLOYER DESCRIPTION |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
